Exeter Airport Accessibility & Facilities Guide
Planning to travel through Exeter Airport? This guide covers everything disabled, neurodivergent, and SEN passengers need to know about Exeter's accessibility, facilities, and support services. Find information on special assistance booking, accessible toilets, quiet areas, parking, transport links, and the Sunflower Lanyard scheme at Exeter.
At-a-glance
Key accessibility information
Everything you need before you arrive
Assistance Booking
- Who
- Dedicated assistance team at this compact Devon airport.
- How
- Via your airline, Exeter Airport website, or the assistance desk on arrival.
- Min. notice
- 48 hours recommended. Walk-up assistance available but may involve longer waits.
Where to Go on Arrival
- Help point
- Car park — Help Points at entrances
- Help point
- Terminal entrance — signed assistance desk
- Help point
- Drop-off zone — assistance point
- Tip
- Head to the assistance desk in the terminal. Staff will coordinate your journey.
Step-Free Access
- Status
- Step-free route available through the compact single terminal.
- Pinch point
- Aircraft boarding may involve steps — ambulift available on request
- Pinch point
- Car park to terminal is a short level walk
- Pinch point
- Compact terminal with manageable distances
Quiet / Sensory Spaces
- Available
- Yes
- Location
- The small terminal is generally calmer. Ask staff for a quieter waiting area.
- Hours
- Available during terminal operating hours.
Changing Places & Accessible Toilets
- Changing Places
- Not available
- Location
- No Changing Places facility currently confirmed
- Accessible toilets
- Available in the terminal.
Sunflower Support
- Where
- Free from information desks in the terminal.
- How
- No proof needed. Ask at any information desk.
Security Support
- Priority lane
- Available. Assistance staff escort you through security.
- How to request
- Pre-book assistance or ask at the assistance desk on arrival.
Accessibility Ratings & Reviews
CAA Accessibility Rating (2024/2025)
Rated by the UK Civil Aviation Authority under their Airport Accessibility Framework.
View full CAA reportAccessAble Detailed Access Guide
This airport does not currently have an AccessAble Detailed Access Guide.
CAA ratings are from the Airport Accessibility Performance Report 2024/2025. Ratings are based on waiting times, complaint handling, consultation, and overall service quality for disabled and less mobile passengers. Smaller airports below 150,000 annual passengers may not be individually rated.
Special Assistance Services
Contact your airline at least 48 hours before travel. You can also request assistance through the Exeter Airport website.
On arrival, head to the assistance desk in the terminal.
Accessible Facilities
Accessible toilets
Available in the terminal.
Wheelchair provision
Wheelchairs available. Your own can be used to the aircraft door.
Assistance dogs
Welcome throughout.
Accessible parking
Blue Badge spaces close to the terminal.
🌻 Hidden Disabilities & Sunflower Lanyard
Exeter participates in the Sunflower lanyard scheme. Lanyards are free from information desks. No proof of disability is required.
Sensory Profile (ND/SEN)
For neurodivergent and sensory-sensitive passengers
Noise Hotspots
- •Security area — scanner alarms
- •Departure lounge — announcements
- •Aircraft boarding — outdoor apron, engine noise
- •Baggage reclaim — carousel noise
Lighting Notes
- •Main terminal — natural and artificial light mix
- •Departure lounge — bright but compact
- •Check-in area — well-lit
- •Overall — small terminal, less visual overload
Quieter Areas
- •Seating areas away from the main concourse
- •The small terminal is generally calmer
- •Ask staff for quietest current spot
- •Gate areas away from retail
Queue Predictability
Exeter serves holiday and domestic routes. Summer and school holidays are busiest. Compact terminal means short distances. Assistance passengers are escorted through security.
Suggested Request Script
“I have a hidden disability / I'm neurodivergent and I've pre-booked assistance. I find busy environments difficult. Could you please guide me through each step and let me know what to expect?”
You can say this to any staff member, or show it on your phone.
Getting There & Transport
By car
Blue Badge parking close to the terminal.
By bus
Bus services connect to Exeter city centre.
By taxi
Taxis available outside the terminal.
By train
Exeter St Davids station with onward bus or taxi connections.
Passenger Rights & Complaints
Your legal rights
Under the UK Equality Act 2010 and EU Regulation 1107/2006, airports and airlines must provide assistance to disabled passengers free of charge. This includes wheelchair assistance, accessible toilets, and other reasonable adjustments.
How to complain
- Contact the airport's customer service team directly with details of what happened.
- If unresolved, escalate to the Civil Aviation Authority (CAA) at caa.co.uk.
- Document everything: what happened, when, who was involved, and keep records of all communication.
Frequently Asked Questions
Compare other South West airports
Useful links
Last checked: 4 March 2026
Source: Exeter Airport official website