Question 1

How far in advance should I contact my airline for special assistance?

Accepted Answer

At least 48 hours before your flight. This gives the airline and airport time to arrange the right support. Some airlines ask for longer notice for complex requests (for example, travelling with a service animal or medical equipment). Check your airline's policy when booking.

Question 2

What's the Hidden Disabilities Sunflower Lanyard and how do I use it at airports?

Accepted Answer

The Sunflower Lanyard is a discreet way to signal to staff that you have a hidden disability and may need support (for example, autism, anxiety, chronic pain, invisible illness). Wear it at the airport and staff may offer assistance without you having to explain. Not all airports use the scheme, but we list which ones do. You can get a lanyard from the official Hidden Disabilities store or some airport information desks.

Question 3

Are UK airports required to provide accessibility support?

Accepted Answer

Yes. Under the UK Equality Act 2010 and EU Regulation 1107/2006, airports and airlines must provide assistance to disabled passengers free of charge. This includes wheelchair assistance, accessible toilets, and other reasonable adjustments. If you're denied support, you have the right to complain.

Question 4

What facilities should I look for when choosing an airport?

Accepted Answer

It depends on your needs. Wheelchair users should check for accessible transport, parking, and toilets. Neurodivergent passengers may benefit from quiet rooms and sensory-friendly spaces. Everyone should look for accessible toilets, step-free access, and trained assistance staff. Our airport guides detail facilities available at each location.

Question 5

Can I bring mobility aids or medical equipment on a flight?

Accepted Answer

Yes, but inform your airline when booking. Wheelchairs, walking aids, oxygen equipment, and medications are usually permitted. Airlines have specific rules about what can go in the cabin versus the hold. Contact your airline directly to confirm what's allowed and arrange any support you need.

Question 6

What should I do if I'm denied accessibility support at an airport?

Accepted Answer

You have the right to complain. Contact the airport's customer service team first, then escalate to the Civil Aviation Authority (CAA) if unresolved. Document what happened, when, and who was involved, and keep records of communication.

Question 7

Are there quiet rooms or sensory-friendly spaces at UK airports?

Accepted Answer

Some do, some don't. Quiet rooms are increasingly common at larger airports, but availability varies. Sensory-friendly spaces are less common but growing. Check our airport guides to see what's available at your airport.

Question 8

How do I know which airport has the best accessibility for my needs?

Accepted Answer

Use our comparison guides. Each airport page lists special assistance services, facilities, Sunflower Lanyard availability, and transport links. Compare 2 to 3 airports that serve your route, then choose based on which offers the facilities and support you need most.

Contact Us